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Frequently Asked Questions


I connected an HDMI cable from the ARC socket of the MXSP-SB252 Soundbar to the ARC socket on the TV. However the sound has stopped although everything is showing?

Technical Assistance: MXSP-SB252 Soundbar TV Speakers

This may occur if the MXSP-SB252 Soundbar has not been connected properly.
Please make sure that you have followed the steps below:

  • Step One: Please confirm the connection - TV( HDMI-ARC connection) to MXSP-SB252 Soundbar (HDMI-ARC connection).
  • Step Two: Please select the input source "ARC" on the Soundbar.
  • Step Three: Please check the Digital audio output format is “PCM”.
  • Step Four: Please check the HDMI link function on the TV and select "external audio device"

Please note that the MXSP-SB252 Soundbar only supports PCM with 96kHz or below.

Once you have followed these steps, your sound should play as normal.

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