Frequently Asked Questions
I have a Venture USB and am experiencing partition problems with Windows Vista, what shall I do?
Technical Assistance: USB, HDD, Memory Cards
Venture USB contains two partitions - one named 'Public' and the other 'Secure'. Unfortunately we have noticed a compatibility problem between these drives and some computers running Windows Vista. In these cases only one drive is showing in 'My Computer' - usually the 'Secure' drive. As a result you are unable to access the user manuals and software which are in the 'Public' drive and cannot alter the partition sizes to allow access to the entire capacity. Please follow the instructions carefully to resolve the problem.
Please follow the below instructions to resolve the problem:
1. Connect the USB to the computer
2. Please unzip and run the attached program
3. After completion please unplug the USB
4. Re-insert the USB to the USB port
5. You should now be able to access both drives.
You can download the program by selecting the Downloads tab here