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Frequently Asked Questions


Category : Technical Assistance: MXSP-SB3000 Soundbar TV Speakers

Why is there no sound coming from the MXSP-SB3000 Soundbar?

Please turn off all the sources and disconnet all cables.
Once you have disconnected all the cables, switch the Soundbar on again.
Once the MXSP-SB252 Soundbar is working, please re-connect all the cables - you should hear the sound coming through.


When I play the MXSP-SB3000 Soundbar, it is not as loud as I was expecting, why is this?

As there are so many different broadcasters now, we have found that diifferent TV broadcast programmes offer different sound output levels - not everything is recorded in the same way or 


My TV doesn't recognise the MXSP-SB3000 when it is in standby mode?

This may occur if the MXSP-SB3000 Soundbar has not been connected properly.

This may occur if the connections have not been applied properly. Please make sure that the you have followed the steps below:

  • Step One: Please confirm the connection - TV(HDMI-ARC connection) and select the 'ARC' source on the MXSP-SB3000 Soundbar.
  • Step Two: Please check the TV's digital audio output format is set to "PCM".


  • Step Three: Please check the HDMI link setting on the TV, and choose the corresponding setting.

Please note that the MXSP-SB3000 Soundbar only supports PCM with 96kHz or below.

Once you have followed these steps, your TV should now recognise that the MXSP-SB3000 in Standby mode.


When I connect the MXSP-SB3000 Soundbar to the set top box directly via an optical digital cable, why do I have to turn off Dolby Digital?

Unfortunately the MXSP-SB3000 Soundbar does not support the Dolby and DTS decoder, so please change the Digital Audio Output format to PCM for TV, player and set top box.  

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